Question: In Study Unit 5.3, Borror (2009) highlights 10 key characteristics of customer-focused organisation. Select one public or private hospital in Singapore. Appraise any three characteristics

In Study Unit 5.3, Borror (2009) highlights 10 key characteristics of customer-focused

organisation. Select one public or private hospital in Singapore. Appraise any three

characteristics the hospital possesses in providing quality services to its patients, by defining

each characteristic in term of hospital services and illustrating it with examples based on your

experiences or research.

Borror (2009) highlights 10 key characteristics of customer-focused

organisation. Select one public or private hospital in Singapore. Appraise any three

characteristics the hospital possesses in providing quality services to its patients, by defining

each characteristic in term of hospital services and illustrating it with examples based on your

experiences or research.

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