in that an undesirable consequence is 38. Punishment differs from introduced rather than removed. A) negative reinforcement B) variable reinforcement C) continuous reinforcement D) intermittent reinforcement E) none of the above 39. The skills, knowledge, and capabilities of managers and associates for learning, communicating, motivating, building trust, and effectively working on teams are components of human capital. A) True B) False 40. To be competitive, organizations must have associates and managers who can effectively A) learn B) grow C) compensate others D) get along with others E) both A and B 41. Introverts tend to perform well in which of the following occupations? A) accounting B) engineering C) information technology D) All of the above E) None of the above 42. All of the following are content theories of motivation EXCEPT: A) Maslow's need hierarchy B) The ERG theory C) McClelland's need theory D) Herzberg's two-factor theory E) All of the above are content theories 43. The Goal-Setting theory was developed by Edwin Locke and posits that goals enhance human performance because they direct attention and affect effort and persistence. A) True B) False