In the case study, "The 'Chatty' Accusation at the Customer Support Call Center," a manager of a baby product company's global customer support call center observes growing friction among her staff regarding the only non-American team member. In this assignment, you will explore the situation within the customer support call center at Baby Product Corporation (BPC) and evaluate it from the role and viewpoint of Jennifer Ames, the senior director of global customer support. Describe the conflict that the call center team is facing. Be sure to address the following: Does the situation seem to be a cultural conflict? Does this conflict meet the textbook's definition of intractable issues (explain why or why not)? Analyze the situation at BPC using either the critical theory or ripeness theory. Analyze how each of the team members' worldviews might be affecting (or causing) the conflict. Evaluate two recommendations that could resolve the conflict between the team members. Be sure to consider both short-term and long-term solutions