Question: In the case study, The 'Chatty' Accusation at the Customer Support Call Center, a manager of a baby product company's global customer support call center

In the case study, "The 'Chatty' Accusation at the Customer Support Call Center," a manager of a baby product company's global customer support call center observes growing friction among her staff regarding the only non-American team member. In this assignment, you will explore the situation within the customer support call center at Baby Product Corporation (BPC) and evaluate it from the role and viewpoint of Jennifer Ames, the senior director of global customer support. In this week's Assignment, you will evaluate the situation at BPC to determine whether the conflict that is occurring within the call center team is a cultural conflict or if there simply is an issue with the team's charter or model

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