Question: In the close of a message that is refusing a request, which of the following would be most positive and promote goodwill? Proposing an alternative

In the close of a message that is refusing a request, which of the following would be most positive and promote goodwill?
Proposing an alternative
Focusing on a meaningful apology
Proposing a solution
Focusing on benefits
Creating options for future business
In the close of a message that is refusing a request,

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