In the communication process model, the sender initiates a message by

A$)$ making contact with the receiver.

B$)$ encoding a thought.

C$)$ choosing a message.

D$)$ giving feedback to the sender$.$

E$)$ making judgments on intent.

The is the medium through which a message travels.

A$)$ filtering

B$)$ channel

C$)$ jargon

D$)$ medium

E$)$ feedback loop

is used to provide feedback to higher$-$ups, inform them of progress toward goals, and relay current problems.

A$)$ Upward communication

B$)$ Interpersonal communication

C$)$ Occupational communication

D$)$ Directional communication

E$)$ Technical communication

To be effective, downward communication must include

A$)$ explanations of when a decision was made.

B$)$ explanations of why a decision was made.

C$)$ explanations of where a decision was made.

D$)$ explanations of who made a decision.

E$)$ explanations of when a decision will be implemented.

Which of the following characteristics would match to a problem$-$solving team?

A$)10-15$ employees from the same department

B$)10-15$ employees from different departments

C$)$ Employees take responsibility for outcomes.

D$)$ Employees are in charge of addressing quality issues.

E$)$ Employees select members and evaluate performance.

Steve got an email message from his boss that he wanted to meet with him immediately. Did that mean that he was in trouble? Was it about something routine? Steve was in which stage of the communication process?

A$)$ decoding

B$)$ encoding

C$)$ choosing

D$)$ providing feedback

E$)$ filtering

XYZ Inc. staffs project teams with different people from different departments; the project teams are expected to work interdependently. This is an example of

A$)$ working as a team.

B$)$ working as a group.

C$)$ group norms.

D$)$ quality circles.