Question: In the HBR article, Pfeffer and Sutton cite Simon and Garfunkel: A man hears what he wants to hear and disregards the rest. Can you

In the HBR article, Pfeffer and Sutton cite Simon and Garfunkel: "A man hears what he wants to hear and disregards the rest."
Can you provide an example of this from your own organization or professional experience?
What can we do prevent falling into this trap?

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