Question: In the US , an estimated 8 - 1 0 % of in - store sales is returned whereas online sales may result in 2

In the US, an estimated 8-10% of in-store sales is returned whereas online sales may result in 25-50% returns. Product return costs are an example of which cost of quality?
internal failures
appraisal cost
external failures
prevention cost
In the US, an estimated 8-10% of in-store sales is returned

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