In the workplace, you will often write messages that reply directly to requests for Information or action. Using the direct message pattern will help you respond clearly and effectively. Complete the following sentence with the best choice. Effective direct reply letters Read the following selection, and answer the following question. Dear Ms. Hunter: Subject: Credit Reimbursement Request for Account #45673 Your account will be credited for the erroneous charges. Thank you for bringing this error to our attention. You will receive credit notification by mail in 5-7 working days. True or False: This is an effective beginning for a direct reply letter True False Which strategy will make your direct response most useful for the recipient? Close pleasantly and quickly. Arrange your information logically, Build goodwill through emphatic statements. What strategies should a direct response message use? Check all that apply. Identify the reason for writing in the subject line and any previous correspondence. Respond to angry inquiries with vague answers. Help readers find additional information by providing clear references. Close with an open-ended question to promote dialogue. Place the most important information first. What is the value of the real-time feedback of customer comments? Check all that apply. They offer customers a venue for product trolling, They can improve operating instructions. They can help clear up supply chain bottlenecks. They can expose product flaws. They let companies ignore customer complaints while appearing to be receptive. Which of these guidelines should you follow when responding to customers online? Check all that apply. Don't admit mistakes. Put off responding until you have answers. Defend your company. Follow-up with users as new information becomes available. Be open about when and how you will improve the situation. Read the following selection, and answer the following question. Dear Mr. Trujillo: Subject: To all employees We've instituted a new process for requesting vacation time. Here's how it will work. 1. Log-in to your timesheet account. 2. There's a tab for time off requests. 3. Fill in the details for your request. 4. You'll want to have contacted your manager and received an e-mail approval. 5. Attach the e-mail approval from your manager. We hope this new process will help to streamline time off requests. Contact the HR department if you have any questions. True or False: This is an effective organization for an instruction message. True False