In this analysis we will examine queuing theory and apply it to wait times at a call center. Review the discussion and sample problem here: https://www.analyticsvidhya.com/blog/2016/04/operational-analytics-case-study- freshers-call-center-optimization/ Now we will perform an optimization using the same methodology but with different values. Use the values below (or download them here call center.xisx ) and perform the optimization. Customers 2 3 4 5 6 7 8 9 10 29 51 82 77 69 82 25 65 87 23 2 41 48 35 81 37 79 13 42 29 80 3 84 90 67 31 43 24 41 55 23 60 4 77 59 76 31 81 15 34 86 87 85 16 66 48 19 20 Caller 57 11 11 35 76 6 14 42 7 84 29 64 49 80 90 49 7 58 35 77 74 16 65 72 11 13 56 8 18 33 28 61 55 20 3 27 56 75 43 32 10 86 13 72 11 5 30 56 10 36 9 22 23 83 35 6 23 51 56