In this assessment, you will need demonstrate your ability to distinguish Value creation and Waste (Lean SixSigma).

1. Select and briefly describe a service process you have recently witnessed in your everyday life (buying bread, renting a car, booking a flight ticket, contacting customer service, etc.). Then, describe the process further as follows:

2. Break the process down into at least 5 logical and chronological activities. 2 points

3. Identify at least 2 activities in the process that create value and explain why. 3 points

4. Identify at least 2 activities in the process that create waste and explain why. 3 points

5. For the 2 activities that create waste, make short term actionable suggestions to improve these activities. 2 points