In this assignment, you will provide a capacity analysis for the Beleza Naturals hair treatment process at the Madureira Institute focusing on the core of the process for returning customers (no hair evaluation step). Use the following simple version of the process for your analysis.

Review the capacity analysis for the current process provided in the Process Analysis sheet of the Beleza Natural, Spreadsheet Supplement, CU52-XLS-ENG that comes with the case. Prepare a report (about 3-4 pages) to the Beleza Natural founders to present the following:

• Findings of the analysis of the current process focusing on the important concepts, such as bottleneck and capacity, and measures of operational performance, such as flow rate and average utilization.
• Make a simple suggestion to alleviate the bottleneck and improve the performance of the process. Provide a capacity analysis for this suggestion.
• Provide a side-by-side comparison of the process capacity, flow rate per week, and average labor utilizations for the current process and the improved process.
• Create a bar chart to compare the average utilization per week for the five stations for current and improved process. Is the improved process more balanced?
• Discuss other possible process improvements (no analysis is required, just recommendations.