Question: In this case, Jacqueline is faced with a difficult decision regarding how to handle the situation with the failing LCD displays at the shopping mall.

In this case, Jacqueline is faced with a difficult decision regarding how to handle the situation with the failing LCD displays at the shopping mall. On one hand, she has a moral obligation to be honest with the shopping mall and tell them the reason why the units failed, as they are one of the company's best customers. On the other hand, she has a financial obligation to her company to minimize losses and ensure that they are not held responsible for replacing the displays without compensation.
One possible solution that Jacqueline could consider is to approach her manager and discuss the situation, explaining her concerns about the moral implications of not disclosing the issue. She could also suggest a compromise, such as offering to replace the failed displays with a new batch of displays from the company, which would ensure that the shopping mall is satisfied with the resolution while also minimizing the financial impact on the company.
Another option is to gather evidence to support her claim that the failing units were from a bad batch, such as photos or documentation of the manufacturing process or quality control measures. This could help to strengthen her case and make it easier to justify her decision to be honest with the shopping mall.
Ultimately, Jacqueline should carefully consider her options and weigh the potential consequences of each action, while also seeking guidance from her manager or other senior colleagues if necessary. By doing so, she can make a decision that aligns with her moral values and ensures that the company is able to maintain a positive relationship with one of their best customers.
Final answer: In conclusion, Jacqueline should prioritize her moral obligation to be honest with the shopping mall and disclose the reason why the LCD displays failed. Although it may result in financial losses for the company, it is important to maintain trust and integrity with the customer.
However, if Jacqueline decides to blame the failing units on a weaker cause, such as improper installation, she may risk damaging the company's reputation and losing the trust of the shopping mall. Additionally, she may also face ethical dilemmas if she knows that the company's actions are not in line with their policies or values.
Therefore, Jacqueline should have an open and honest conversation with her manager about the situation and seek guidance on how to handle it in a way that minimizes losses and maintains a positive relationship with the shopping mall.
From the perspective of Utilitarianism, what should Jacqueline do?

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