In this lesson, we learned about managing and moderating posts. One particular aspect of this is responding to a critical post or comment. For this discussion, we want you to practice your response skills by responding to the critical comment below:

FieryConsumer$446575$: I purchased flowers from Calla and Ivy, and I am not happy! I want my money back!

Write a response to FieryConsumer$446575$ keeping in mind the $3$ steps we provided for responding to a critical comment:

Acknowledge

Apologize $($if appropriate$)$

Solve in a private conversation

After you've posted your response, read and respond to at least $2$ of your classmates' responses. Consider how you would react to their responses if you were FieryConsumer$445675$ and if it would change your opinion of the brand.