In this Six Sigma case study, a number of billing errors in a telecom company are high due to various reasons. Billing being one of the most critical activities in any business needs extra attention. There are approx. 4.5 % errors, out of which approx. 2.5% reaches to the customer. Reduce the billing errors to less than 1 %, to ensure that customer gets the correct bill to his satisfaction. Please create a project charter for the above-mentioned business problem

The above question contains 20 Marks. As per University guidelines, the answer should be a min of 800 words. So please I am requesting you please prepare as per guidelines.

Answer rating: 100% (QA)

PROJECT CHARTER Project name Reduce Billing problem of Telecom company Project sponsor Project manager Date of project Approval Last revision data Project Description There are large no of project err... View the full answer