In what way did e-commerce cause the consumer electronics industry to behave like an embryonic industry?

a. It represented a technological innovation that offered new opportunities.

b. It encouraged many small- and medium-sized companies to enter the market.

c. It effectively put an end to the consistent growth rate the industry had been experiencing.

d. It enabled the larger companies to better influence the six competitive forces.

Best Buy measures the success of its Geek Squad by determining the extent to which it creates service differentiation and thereby drives sales. This is an example of what type of strategy used in a mature industry to manage rivalry?

a. Harvest

b. Price leadership

c. Non-price competition

d. Niche