In what way has the consumer mindset changed in the past few years? Restaurants and retail stores have lowered expectations of cleanliness and disinfecting. Consumers are spending less time shopping online and more time in brick-and-mortar stores. Older consumers have increased their use of restaurants and retailers. Online browsing has resulted in better informed customers.In spite of all the problems that businesses encountered during the pandemic, there were a few positive benefits, including employees had more interpersonal contact with coworkers because of technology, such as teleconferencing. office expenses went down as less office space was needed. employees' mental health improved as a result of working from home. employees had less need for training in communicating with customers