In what way might the first$-$come, first$-$served rule be unfair to the customer waiting for service in a bank or hospital?

Would you expect the exponential distribution to be a good approximation of service times for:

Buying an airline ticket at the airport?

Riding a merry$-$go$-$round at a carnival?

Checking out of a hotel?

What is the major cost trade$-$off that must be made in managing waiting line situations?

List at least three significant ways in which service systems differ from manufacturing systems.

If the average time between customer arrivals is $8$ minutes, what is the hourly arrival rate?