In your already formed groups, complete the 4 questions below. These are based on Chapter 10. Only one group member is required to submit on behalf of the group. Be sure to include the names and ID #s for each student. A word document submission is required. QUESTIONS: 1. For each term or statement below match the quality guru with the specific aspects of their teachings. Use C for Crosby, D for Deming, and J for Juran. Defined quality as fitness for use. Defined quality as conformance to requirements. Set the performance standard as zero defects. Defined 14 points for management to follow. Emphasized a general management approach to quality, especially the human elements. Rejected the concept of statistically acceptable levels of quality. Stated that less than 20% of quality problems are due to workers. Recommended continuous improvement to reduce variations. 2. What is the term that means making the person who does the work responsible for ensuring that specifications are met? 3. What are the four general categories of quality costs? Discuss each of them. 4. What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customer?