In your initial post, imagine that you are a user writing an email to an IT help desk because your wireless internet is very slow. In the email, explain what the issue is and provide some context that might help an IT professional resolve it. For example, you might state that you are having issues connecting to Wi-Fi on your computer or phone, or you are getting a 404 error when you try to access a webpage. Maybe your wireless router is blinking strangely. You can describe an issue that you actually have experienced as a user in the past, or choose an issue that you think is common for many users to experience.