In your Project: Outline a scenario that requires Software development and ensure that the application meets internal and external stakeholder needs and discuss the Transition to support (IT Service Desk, IT Ops, and Service Management with IT Leads. Show your understanding of ITSM tools (Service Now, etc. ) and the ITIL framework with the IT Leads.

Assign your team roles: PM, Technical Lead (can be internal or external to the Company), Service Desk Lead (can also be Service Manager or another person can play that role), IT Manager, etc.