IN-CLASS ACTIVITY Customer Service Name: In the chart provided indicated two contrasting retailers. Provide first examples of basic expectations you would expect this retailer to provide, items that meet the consumer's expectations. In the second column indicate different things that would potentially exceed the expectation of the target consumer, and finally provide examples of what might be lower than expectations. Be sure to consider elements that are part of pretransaction/transaction/post-transaction. Retailer Meets expectations Exceeds expectations Below expectations