IN-CLASS PRACTICE CASE #1 Do not copy long phrases or sentences from the case or samples. The case deliberately contains tone and wording that would not be effective in a business messages. You're (use your own name) about to start your own small business (make up a name for your company with a partner. You've rented an office, set up your website, and even arranged technical support services and office cleaning. You've thought of everything! You even realized you needed a variety of printed items (e.g. business cards, brochures, invoices, calendars, signs, etc.), so you contacted a few printing companies for information and estimates. One company (Acme Printing) seemed really good overall , but the email estimate they sent on Nov. 3 was a bit expensive. For example, a sandwich-style sign board printed with your company's logo would be $49.95! You decided to drop into the printing shop on Nov. S to see if you could get any discounts or special deals from them before you made the final decision about whether to hire them. You met the manager, Cornelius Grinch, when you dropped in to talk about your printing needs, and you told him about the email estimate you'd received. You made it clear the estimate was a bit too pricey for a small starting business like yours. Mr. Grinch seemed like a nice guy overall, although a bit stressed and busy. He clearly wanted the meeting to go quickly, and he seemed rushed. However, dropping into the shop paid off! In the meeting, he made you a fantastic special offers a free sandwich board sign with your company logo if you placed your order now. Since this would have cost you almost $50, so you happily agreed and placed the order However, you knew to confirm details in writing, especially since the meeting seemed so rushed. Thus, you made sure to send an email that very same day to Mr. Grinch specifically to confirm everything from the meeting, like the order details and costs. Of course, you made sure to highlight in this confirmation email that the sign with your company logo was supposed to be free. You were kind of hoping he'd reply to your email, but he didn't-maybe he's really busy. However, you don't have any doubts that he got the message. Your email program has a great feature called "read receipt," so you get a message right away when somebody opens an email you sent them. That's how you know for sure that your email confirming everything was definitely opened up on Nov. 6. Today you get the order, and you're not a happy customer. Acme Printing charged you for the sign! What's more, the company didn't even put your company logo on the sign! You're angry and confused - how could they have messed it up when you'd sent them such a clear confirmation message! At least the rest of the order is right with the logo on all the rest of your stuff. The printing actually looks great- super high quality and professional! You know better than to write while you're angry, so you take some time to calm down before you write your email to CorneliusGrinch@acmeprinting.com. You'll ask Mr. Grinch to make a full correction of the mistake on the invoice so you won't be charged the $49.95 for the sign that was supposed to be free. You also want the sign to have your logo just like he promised-you don't want the sign they sent that didn't have your logo. You really hope he can get you the sign with the logo at least a day or two before your opening day on Dec. 8. Of course, you'll need to tactfully cover the events that led up to receiving the incorrect order, to justify your claim and maybe help Mr. Grinch figure out what happened. You won't forget to attach that email you sent confirming everything and also the "read receipt" enhail, since they're your evidence to support your claim. You know it's important to preserve good relationships in business if possible, so you'll end positively. After all, you don't know exactly why they charged you for the sign or forgot the logo. You might still have a good future relationship with them