1. _____________ include the basic internet banking services such as bill payment, shopping online and checking balances.

a. Cash management offerings

b. Customer retention

c. Home banking offerings

d. Customization

e. None of the above.

2. Well designed marketing is a way to educate customers and reduce __________ risk.

a. Strategic

b. Price

c. Liquidity

d. Reputation

e. None of the above

3. ____________ is one of the main three problems faced by internet banks.

a. Sniffer

b. Spoofing

c. Social Engineering

d. Data Integrity

e. None of the above

4. _______________ risk arises from fraud, error and inability to deliver services.

a. Liqudity

b. Strategic

c. Interest

d. Credit

e. None of the above

5. ______________ risk arises from a banks inability to meet its obligations when they come due.

a. Strategic

b. Foreign exchange

c. Price

d. Liquidity

e. Credit

6. ______________ risk arises from changes in the value of the traded portfolio.

a. Transaction

b. Reputation

c. Credit

d. Price

e. Foreign exchange

7. In dealing with customers over internet, it is difficult to understand their willingness to pay the debt. It causes _________ risk.

a. Interest rate

b. Credit

c. Strategic

d. Reputation

e. None of the above.