Indicate the false statement:

Question 28 options:

Customer-Satisfaction Measurement System provides a company with customer ratings of specific goods and service features.

Measurement implies as the act of quantifying the performance of organizational units, goods and services and processes, people, and other business activities.

Customer-Satisfaction Measurement System indicates the relationship between customer ratings and a customer's likely future buying behavior.

Measurement makes goals/objectives visible to workforce, stock market, and other stakeholders