Question: Indicating who is responsible for customer satisfaction, and explaining how information will flow through this enlarged organization. Board of directors/stakeholders Chairman General Manager Human resources

Indicating who is responsible for customer satisfaction, and explaining how information will flow through this enlarged organization.

Board of directors/stakeholders Chairman General Manager Human resources General Manager Operations General Manager Alarketing General Manager Finance General Manager Logistics Managers for all divisions Customer care Supervisors in all outlets Head bakers Assistant bakers Helpers/ Cleaners Delivery person for each outlet

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