Individual Development Plan (IDP) for
Competency or Skill/Knowledge Area: Adaptability		Starting on: 15 Dec 2021[VF1]
Goal(s) (WHAT do I want to achieve/ change?) Development Objective(s) incl. deadline(s)	Actions (HOW will I go about it?) List of Development Activities	Reflection (WHAT did I learn? HOW was the experience?) Key Learning Points
By end of this Financial year, I would like to improve my adaptability skills further to reflect below indicators: Demonstrates commitment to work by reliably meeting deadlines and achieving goals Shows flexibility in the workplace and remains comfortable with change and transition Remains calm and composed during stressful and/or high activity periods or while receiving criticism Considers alternate viewpoints and new ideas	I will be responsible with the dynamic of teamwork in order to improve my adaptability skills By Practicing honesty and transparency at work in order to develop my adaptability skills. By being dependable and easy to reach by my colleagues and manager. I will ensure to acquire more technical knowledge in my field of work. I will Adapt to change by relying on problem solving skills in order to find creative solutions for day today challenges in Hub control. I will ensure to remain focussed and composed while working under pressure and stressful situations. I will Seek out opportunities to problem solving while under stressful situations. Learning and getting used to communicating with teammates and managers to enable me in handling my daily activities in the best way possible as a Hub controller. Attending online classes on FLC and meeting for my own advancement and growth. Seeking out mentorship from managers has helped me to improve in my work environment and to aim higher. Asking my trusted colleagues for constructive criticism has helped change and improve were necessary.
Last Update on: Revision with Manager/Coach on:	Employee Signature:	Manager/ Coach Sign-off:

Individual Development Plan (IDP) for
Competency or Skill/Knowledge Area: Team Focus		Starting on: 15th December 2020
Goal(s) (WHAT do I want to achieve/ change?) Development Objective(s) incl. deadline(s)	Actions (HOW will I go about it?) List of Development Activities	Reflection (WHAT did I learn? HOW was the experience?) Key Learning Points
By end of this Financial year, I would like to improve my Team building skills further to reflect below indicators: Seeks opportunities to aid fellow employees Helps others when not required to do so Focuses on group cooperation and facilitation Promotes a team-oriented work environment Explores opportunities to improve performance by working with others who possess complementary skills and knowledge	I want to improve my work relation with all my colleagues. Not only executing whatever is on my desk but also supporting and working as a team to progress together. I will improve my team focus skills by providing support to my colleagues even when not required. I will work on total cooperation with teams even in conflicting situations. initiating group meetings and suggesting team building sessions. I will ask for help from my team members because I need inspiration and expertise. I will Seek out mentorship from managers and senior colleagues in order to help me improve in my work environment and to aim higher. I will visit other departments and learn how they operate their day today work functions.	.
Last Update on: Revision with Manager/Coach on:	Employee Signature:	Manager/ Coach Sign-off:
Individual Development Plan (IDP) for
Competency or Skill/Knowledge Area: Customer Focus		Starting on: 15th December 2020
Goal(s) (WHAT do I want to achieve/ change?) Development Objective(s) incl. deadline(s)	Actions (HOW will I go about it?) List of Development Activities	Reflection (WHAT did I learn? HOW was the experience?) Key Learning Points
By end of this Financial year, I would like to improve my Team building skills further to reflect below indicators: Considers the customer perspective and anticipates customer needs Delivers great service and creates a positive customer experience Strives to make every customer experience outstanding	I will identify what the customer needs through research, through online trainings and social listening and learning. I will anticipate customer needs by distributing helpful information to all team members and colleagues. I will collect customer feedback on how my efforts meet their expectations. I will do some online courses and consult colleagues to improve my communication skills in order to deliver an outstanding customer experience. By learning from the mistakes, I make and being able to fix them. By being friendly to both my internal and external customers. By leveraging and learning the advanced systems in order to deliver an outstanding customer experience.
Last Update on: Revision with Manager/Coach on:	Employee Signature:	Manager/ Coach Sign-off:

Pls assist me to solve my individual development plan. Pls contact me on email so that I can send the document in word.