INDIVIDUAL WRITTEN ASSIGNMENT: Answer the question "Discuss how Emotional Intelligence can benefit Hospitality industry" in a 3-pages report (times new roman, 12, normal spaced), citing at least 3 academic references (handbook, academic journals, case studies). The report should be divided in 2 logical paragraphs: 1. in the first paragraph, summarize theoretical concepts and make critical connections among topics (for example, connecting emotional intelligence with situational leadership, or with organizational culture and company brand, or explaining how emotional intelligence can benefit recruiting candidates according to their personality, or customer care, or preventing and managing job stress) 2. In the second paragraph, present examples or case studies to illustrate the theoretical concepts summarized in the first paragraph (for example, the cases discussed in class: FourSeasons Hotel in Paris; BonStar Hotel; Melissa. Or any other case you prefer). The grading will assess your capacity to demonstrate: theoretical knowledge (comprehensive and exhaustive, and with clarity); critical reflections on application to examples; references inside the report and in the reference list must be according to Harvard referencing style