Inevitably, when working with customers, there will be some challenges and complaints to overcome. Organizations must have policies that proactively attempt to satisfy customers and reduce customer complaints, and they must have additional policies for when complaints still inevitably happen.

Initial Post

List and explain the three most crucial organizational strategy steps and policies that would lend themselves to providing exceptional customer service and reducing customer complaints.

Reply Post

Respond to at least one classmate$$s post. Provide additional strategy steps and policies or offer additional ideas and suggestions for handling customer objections and complaints.