INFO 6084 - Practical Applications of ITIL - Assignment 3 INFO-6084 - Practical Applications of ITIL Page: 1 Assignment topic: SLAs and RACI Part 1: Describe the importance of an SLA to a service and how an organization can tell if they are meeting their SLAs. When the service is provided by a third-party company, what type of information or reports can the vendor provide to the customer in regards to SLAs? Do you think SLAs should be legally binding when provided by a third-party company and Why? Part 2: Choose a real-world service that you use. List the various roles that are associated with this service. Create a RACI chart showing the level of involvement of each role