Information Section B Answer ALL 4 questions in the answer book. Question 1 (Total 15 marks) 1. There was a quality incident for the Samsung Galaxy Note 7 intelligent mobile phone in late 2016. Accordingly, Samsung suspended sales of the Galaxy Note 7 and announced a product recall after it was found that a manufacturing defect in the phones' batteries had caused some of them to generate excessive heat, resulting in fires and explosions, a) Please comment on the losses and state which category(ies) of quality cost it has incurred (3 marks) b) If you were the product development manager, what should you have done earlier and where would you put in the investment in quality to have reduced such huge loss to the company. (2 marks) 2. You are the operations manager of the Maxim Caterers Limited which operates a food factory in the Taipo Industrial Estate. You have recently attended a lecture by a Japanese expert: he emphasized that in order to execute the Lean Manufacturing, a Just-in-time (JIT) operation system must be executed. Briefly explain: a) What is Lean Manufacturing? (1 mark) b) How to reduce the setup time? (2 marks) c) How to reduce the inventory? (2 marks) 3. In the following figure, a Boeing 787 airplane have many components and parts coming from suppliers all around the World. Explain how you would build the supply base and describe some vital techniques there. (5 marks) FIXED TRAILING EDGE Nagoya Japan WING Nagoya, Japan ENGINE NACELLES Chula Vista, CA CENTER FUSELAGE Grottaglie, Italy FORWARD FUSELAGE Nagoya, Japan WING TIPS Korea FORWARD FUSELAGE Wichita, Kansas MOVABLE TRAILING EDGE Australia PASSENGER ENTRY DOORS France TAIL FIN Fredrickson Washington CARGO/ ACCESS DOORS Sweden WING/BODY FAIRING LANDING GEAR DOORS Winnipeg. Canada HORIZONTAL STABILIZER Foggia, Italy MAIN LANDING GEAR WHEEL WELL Nagoya, Japan CENTER WING BOX Nagoya, Japan LANDING GEAR Gloucester, UK ENGINES GE-Evendale, Ohio Rolls-Royce-Derby, UK FIXED AND MOVABLE LEADING EDGE Tulsa, Oklahoma AFT FUSELAGE Charleston, SC