Initial post: Answer the following questions:

Initial post: Answer the following questions:

1. What is a script book and why is it important?
2. Why is role playing important?
3. Have you ever worked for a company that used any of these techniques (or a variation of them)? If so, explain.
4. What are some practical ways you could envision incorporating these (using technology? other ideas?) into your business (use same business from Ch. 1). Identify your business in your pos