Inroduction : Total quality management is a much broader concept than just controlling the quality of the product itself. Total quality management (TQM) is the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement For TQM programs to be effective, management must address each of the following components, which is known as four pillars of TOM: Customer satisfaction. Ways to improve include producing higher-quality products, providing better customer service, and showing customers that the company cares. Employee participation. This can be increased by allowing employees to contribute to decisions, develop self-managed work teams, and assume responsibility for improving the quality of their work. Strengthening supplier partnerships. Developing good working relationships with suppliers can ensure that the right supplies and materials will be delivered on time at lower costs. Continuous quality improvement. This should not be viewed as achievable through one single program that has a target objective. A program based on continuous improvement has proven to be the most effective long-term approach. Topic : Writing an essay on your opinions about "How the increased interest on e-business and on-line shopping after COVID 19 will affect the four pillars of TQM." ***Distribution of Grading*** 1) You must explain the current, expected and potential changes for each pillar of TQM. (15 points each=60 points) 2) Supporting informations and your personal views in this regard. (20 points) 3) Class performance. (10 points) 4) Organization of the study. (10 points)