Instruction:

Develop BPMN diagram$($s$)$ for the scenario outlined below. Ensure the activities are appropriately

labelled and the diagram is appropriately annotated to enable clear communication of the process. If

necessary, clearly state any assumptions that you make.

Export your model$($s$)$ into one pdf document and submit it through the LMS submission link provided

in Assessment $3$ folder in the LMS$.$

Sparks Ordering Process

The ordering business process starts with the receipt of a request for work order from a customer.

Upon the receipt of this request, the ordering department of Sparks estimates the expected usage of

supplies, parts and labour and prepares a quote with the estimated total cost for the maintenance

activity. If the customer$$s vehicle is insured, the ordering department interacts with the insurance

department to retrieve the details of the customer$$s insurance plan so that these can be attached to

the quote. The ordering department then sends the quote to the customer, who can either accept or

reject the quote. If the customer accepts the quote, the ordering department contacts the

warehouse department to check if the required parts are in stock before scheduling an appointment

with the customer. If some parts are not in stock, the ordering department orders the required parts

by interacting with a certified reseller and waits for an order confirmation from the reseller to be

received within $3$ days. If it is not received, the order department orders the parts again from a

second reseller. If no reply is received from the second reseller too, the order department notifies

the customer that the parts are not available and the process terminates. If the required parts are in

stock or have been ordered, the ordering department interacts with an external garage to book a

suitably$-$ equipped service bay and a suitably$-$qualified mechanic to perform the work. A

confirmation of the appointment is then sent by the garage to the order department which forwards

the confirmation to the customer, along with the invoice. After receiving payment from the

customer, the ordering department sends a confirmation to the garage to carry out the work.