INSTRUCTIONS: Answer the following questions below. Make the answer long so that it can be understand by everyone

1. Can processes be positioned on the 'diagonal' of the product-process matrix?

2. What are the consequences of moving away from the 'diagonal' of the product-process matrix?

3. What are the implications of choosing an appropriate layout, especially the balance between process flexibility and low processing costs?

4. What are the four basic layout types? Describe each.

5. Enumerate and describe the three dimensions of process technology.

6. Does job design ensure the imperative to design jobs that are safe, ethical and promote an adequatec work/life balance?

7. What mapping techniques are used to document processes?

8. Are the emotional responses of any customers/people who are being 'processed' important? Discuss.

9. Is it necessary for process descriptions to include the degree of visibility at each stage of the process

10. Discuss the advantages and disadvantages of series and parallel configurations?

11. What is the effect of variability been in the design of the process? Discuss.