Instructions: For this assignment you have to on it in groups of 3-5 people maximum. Keep in mind the evaluation for all individual in groups will be the same. You are all hired as an individual or as a group of OB Consultants to make recommendations on the future direction of The CANTEL Company for long term sustainability. Read the The CANTEL Company case and answer the questions in Part I and Part II. Your answer should showcase your ability as a group to think strategically with consideration for company conditions, your knowledge of the course content and your ability to synthesize and augment the material across all chapters in the text or/and lectures. All recommendations should be accompanied by sound rational and course material to support your opinion. Communicate clearly, concisely, and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience Analyse, evaluate, and apply relevant information from a variety of sources Manage the use of time and other resources to complete projects Show respect for the diverse opinions, values, belief systems, and contributions of others. The CANTEL Company Case Study (Total Mark= 100 marks) Step 1 Read the following description of the CANTEL Company CANTEL, Inc., located in a large city in Prairies Canada, is a medium sized Canadian telecommunications company operating primarily in the fields of wireless, telephony and Internet, with significant additional telecommunications assets. The Cohen family incorporated the company approximately 30 years ago. Fifteen years ago, the company offered shares to the public through the over-the-counter market. CANTEL experienced significant growth approximately 10 years ago and they have expanded nationally. Recently they have been considering expanding their facilities and product lines again to North and South America to take advantage of the rapidly growing telecommunication industry. While the company has grown slowly and has many loyal employees, while some departments and division are profitable, and the employees performance are well above average, other departments and division not so much and some NOT at all. Currently CANTEL has gone through a major change and due to rapid expansion, the board of directors decided to make the company centralized. It the employs 700 individuals in spread across Canada the following departments: 15 in accounting and finance, 15 in information technology, 300 in operation (Including Call Center & Technicians), 30 in human resources management and admin, 200 logistic and warehousing, 50 in marketing, and sales, across Canada. Even though they have 40 locations across Canada, most employees are tenure and from same background as CANTEL has traditionally promoted from within and occasionally recruits from outside the organization. CANTEL Inc is set up with bureaucratic functional structure and has been hierarchical with many management layers. There are many departments but only a few teams, mainly in IT and Quality Control. Lately due to expansion there has been complains coming from employees and last year the company hired an outside consultant to conduct employee engagement survey and the result was ill-favored: The moral was low, and employees were not happy about the changes. Organization climate is based on rules and formal process done solely by HQ and as such culture is company is stifling and each department and division have their own subculture which makes the company culture quite weak. Many departments and employees feel they are rarely any communications amongst company departments and executives, and they are working in silos. Most communications are done via e-mail and are vague. Occasionally there are department meetings, they are usually done by managers of departments. Also, many employees do not know who they report to as they receive directions from different managers. Although the company cascades the goals each year for all employees, they are ambiguous and change through out the year, The employees believe that there is power struggle amongst the Cohen family, board members and other executives and due to this many senior managers and department managers use the politics to influence their boss and employees by upward appeals, legitimacy and pressure so employees perform, and they can keep their job. Leadership style is rigid control and micromanage and there are no compromising. Also, the technical expertise of some of current employees such as Marketing, Sales and even logistic & Warehouse are questionable. CANTEL is always on the lookout to offer the most sophisticated and latest technologies to its clients. But much of their clients equipment such as modems and internet boxes are still out of date and have not been replaced. It seems that their main focus is to attract many new customers rather than retention. There is real concern to lose their long term customers if the company is ready to face the technological changes in next decade as they need to remain competitive. CANTEL is planning to increase their sales within the next few months. Top management projects an increase of 10% within the next year, 20% within the next two years, and 30% in sales in the following three years. Sales within the last 3 years have increased consistently, from $10 million to $12 million to $15 million. But the profit percentage has been decreasing slightly over the past five years, from 10 percent to 7 percent. The finance department has traditionally managed the capital structure of the firm. Currently the firm has a relatively small debt. Increasingly, however, the organization has been experiencing cash flow problems. The human resources department was titled the personnel department until recently and its major function has been record keeping. The top position in the department is held by a former marketing and sales representative that was moved laterally into a staff position in the department and then inherited the top position when the former job holder retired. The company has also been involved in violation of the employment law in termination cases. Recently, threats of slowdowns have been heard from the warehousing workers. The Call Center department is the largest in the company. It has lacked cohesion and has experienced significant inefficiencies due management and operation techniques. The department has a rigid hierarchy and all managers and supervisors have been promoted within the department. The marketing department has primarily included sales representatives and their managers. One manager has also had the responsibility for the advertising program in the company, and the advertising has been contracted to outside organizations. The information systems department includes primarily network and computer operators and a few programmers who are responsible for automating the accounting practices in the company. There is no management information system. The computer is primarily used for customer billings, payroll, and purchasing. Step 2 Answer the questions in Part I and Part II Part I Questions The Issues- 1) What are the issues that you see in CANTEL Company? For full mark, you need to complete all issue including those that are not mentioned above which you think will be considered as issues based on your knowledge of course material. 2) What is the Motivational theory/s that is related and could help this organization employees? 3) How does Attribution Theory fit with scenario? Are these behaviours (Employees & Managers) caused externally or internally? 4) How does Situation Strength Theory fit in this scenario? Part II Recommendations - your answer should indicate the broad direction and philosophical changes you recommend for long term business success base on your course material. For this section you must refence the course/text to back up your recommendations 5) What type of power do the management have over employees? What type of power do you think they shout retain to overcome the power struggle? Why? 6) What would you suggest in resolving conflict between employees in this company? Please explain your reason. 7) Based on the above scenario what leadership theory/s would you think is the most suitable Theory for this company and why? 8) What would be your recommendation for CANTEL Company to succeed in; communication, teams, diversity, organizational structure, departments for future? 9) What are the forces of change in this firm and what type of change approach and its steps do you suggest for this firm? Note: Do not include any definitions only your issues and final recommendations for each question. there would be a mark decision. (There will be a mark deduction for any definisoons) You need to act as a external OB Consultant and prepare a report for the Executives and Board of directors based on your knowledge of the Organizational Behaviour from your course, Details: For this assignment you have a choice of working in group of maximum 5 people and the evaluation remain the same for all. For groups: One member of the group must submit/upload the paper in Moodle. The submission must be maximum 10 pages in Word format, 12 font, double spaced and include a title page, references and in-text citations. (all in APA format) Total mark= (Part I & II) (Please refer to rubrics) Your group case study is due August 10th, 2023 on or before 11:59 pm. Late assignments will be penalized 20% per calendar day up to 5 days after which a mark of zero will be assigned and it will not be accepted. LATE is defined at 12:00am and each subsequent 24-hour period thereafter for 5 days. Academic honesty: Any incident of academic dishonesty will be dealt with according to the Academic Integrity Policy and Procedure. Any text or outside research used, they must be cited. Must cite all sources in APA Format (both IN TEXT and on a References page); please see the APA Guide for correct on proper citation of materials if required. (No citing is considered as plagiarism and as result there will be deduction of marks.)