Instructions

Operations management has two main perspectives: production and services. Designing a product and designing a service are work efforts with similarities and differences. Product design will introduce you to concepts including benchmarking, reverse engineering, computer$-$aided design $($CAD$),$ failure mode effects analysis $($FMEA$),$ and the environmental concern of carbon footprint. Service design will introduce you to concepts that include specification, service blueprint, queue, goods, and phases. You will learn that most work falls somewhere on the spectrum of production and services and that many career tasks combine these work efforts.

Product Design

Create a product design within an operations management environment, using real$-$world research to support your work. Your task is to design a sustainable packaging solution in either $($beverage$,$ pharmaceutical, or frozen foods$)$ that reduces waste and promotes environmentally responsible behavior. The packaging should be functional, visually appealing, and eco$-$friendly. It is important to incorporate the product design steps that can be found on page $167.$

Service Design

Create a service design within an operations management environment using real$-$world research to support your work. Your task is to design a mobile banking app that is user$-$friendly, efficient, and secure$.$ The app should allow users to perform various banking tasks, such as checking account balances, transferring funds, and paying bills. It is important to incorporate the service design steps that can be found on page $203.$

Deliverables: