Instructions: Please read the belowmentioned case and develop a detailed training proposal which should be submitted to the CEO by July 16, 2021. The ADDIE model should be used to write the key components of the training proposal (project plan). Each written portion is to be prepared using the APA format (including reference page). Students are reminded to pay particular attention to the Universitys policies on academic misconduct as marks will be deducted if the APA format is not used. Additional marks may also be deducted for any evidence of plagiarism, and further consequences may be applied in accordance with the regulations stipulated by the University. Good grammar is expected. You will work in small groups of 5-6 persons to complete this project. Your assignment will be assessed on the factual answer provided based on your readings and analyses from various references related to this course. In addition, you should demonstrate a sound knowledge of the topics covered and adhere to the proper referencing technique. N.B. A budget should also be included in your proposal as well justification for each section of the ADDIE model. Analysis - 2 % Design - 4 % Development - 4 % Implementation - 3 % Evaluation plan - 4 % Budget - 2 % Overall presentation/grammar/organisation 1 % TOTAL MARKS = 20%

CASE: Morgans Micro-financing Company Limited

Morgans Micro-financing Company Limited, (MMCL) Morgans Micro-financing Company Limited was formed in 2019 by Barry Morgan and his wife Marva. Both were made redundant in 2017 and used their final redundancy payments to set-up the business. Their goal is to help small businesses build assets so that they can stabilize their income, raise their standard of living and make a life for their families. Many of the small businesses that borrow from MMC would not have qualified for loans from traditional banks. MMC has developed a unique economic model to transition small business to bank loans and the formal economy in 24-months. Loan funds are recycled so that the program becomes self-sustaining. The business has done well financially and growth in new customers has primarily been by word of mouth. The business now has twenty-two employees in two locations; Kingston and St Catherine. Although most of the staff at MMC is well qualified and well trained in their technical areas, the principals have over the past months been receiving negative feedback from the managers and customers from both locations. The complaints include the staffs poor communication skills (written, oral, body language and poor listening skills). There are also complaints that the staff behave unprofessionally and often display poor etiquette (e.g. taking too many personal calls while dealing with customers, discussing social events on the job, they sometimes slouch over the desk and eating snacks while dealing with customers. Additionally, there are negative time management reports from various supervisors are late and staff complain of having too much work. The most recent reports are on poor telephone and email etiquette skills as the employees sometimes chew gum while they are speaking to customers on the phone or take too long to answer telephone calls. You are the new Human Resources Manager and during this weeks management meeting the managers were adamant that the staff needed training. You have tried to get feedback on the best day and times to conduct training but the managers all seem to agree that their staff are too busy to spend more than two hours away at training. The principals have mandated you to urgently plan a series of one-day workshops to train the staff in the areas of concern. The principals are focused on results of an effective training program in the most urgent area of concern and agree with the financial controller that you will not need more than a budget of JMD$80,000.00 to complete training on the 12 front line and other affected staff at both locations. Your challenge will be to use the most cost effective method of training using freeware and other technological options including social media and other types of online learning platforms. Train them on communication written, oral communication body communication, and written skill communication conduct an online training