INSTRUCTIONS: Prepare a one to two page Executive Summary which should include the following sections:

a$.(20$ points$)$ Case Synopsis $($include a brief summary of the case and the issue that Juan Perez is facing $-$ include a description for your Proposal $5)$

b$.(20$ points$)$ Methodology $($include a discussion of what information was provided and how you used this information to analyze the problem $-$ include a summary table containing the data for of each of the proposals $-$including the model or models used to evaluate each proposal $($or sub$-$proposal as in Proposals $2$ and $4),$ the value of lambda and the value of mu that you use for the calculations for each proposal$)$

c$.(40$ points$)$ Findings and Conclusions

i$.$ Determine the performance measures $($eg$,$ average time in line $/$ in system and average time a passenger spends waiting $/$ checking$-$in$,$ etc.$)$ under each of the stated proposals. HINT: for proposals with multiple "systems" $($e$.$g$.30\%$ corporate passengers, $70\%$ regular passengers$)$ sum the total number of passengers waiting and calculate a weighted average time waiting.

ii$.$ Compare the various proposals using relevant performance measures $($time spent waiting in line $/$ in system, number of passengers waiting in line $/$ in system, etc.$).$ You should include a summary table of for the performance measures for each Proposal.

d$.(20$ points$)$ Recommendation

i$.$ Based on your analysis, which option do you recommend? Why?

ii$.$ What other issues must Juan Perez consider in making this decision $($other factors$)?$

HINT: To simplify all calculations, use the QUEUING SPREADSHEET Excel file provided in this module under Supplemental Materials for Queuing as a calculator to determine the performance measures for each proposal.