Instructions: Read carefully the case study below and answer the questions that follow. Us Versus Them: Generational Conflict in the Workplace The way people view the world as adults is profoundly shaped by the social and technological trends they experienced while growing up, so it's no surprise that each generation entering the workforce has a different perspective than the generations already at work. Throw in the human tendencies to resist change and to assume that whatever way one is doing some-thing must be the best way to do it, and you have a recipe for conflict. Moreover, generations in a workplace sometimes feel themselves competing for jobs, resources, influence, and control. The result can be tension, mistrust, and communication breakdowns. Lumping people into generations is an imprecise science at best, but it helps to know the labels commonly applied to various age groups and to have some idea of their broad characteristics. These labels are not official, and there is no general agreement on when some generations start and end, but you will see and hear references to the following groups (approximate years of birth shown in parentheses): The Radio Generation (1925 to 1945). People in this group are beyond what was once considered the traditional retirement age of 65, but some want or need to continue working. Baby Boomers (1946 to 1964). This large segment of the workforce, which now occupies many mid- and upper-level managerial positions, got its name from the population boom in the years following World War II. The older members of this generation are now reaching retirement age, but many will continue to work beyond age 65meaning that younger 1. List five challenges of intercultural/intergenerational communication (25 points). 2. List five steps to improve intercultural/intergenerational communication points) 3. Define stereotyping and suggest two examples of stereotyping based on the case study above. (25 points) 4. How do you encourage a stronger sense of community and teamwork in a culturally diverse workplace? (25 points)