Instructions:

Step 1: Read

• Read the handout "Conflict Styles"

  Actions

  from BUS 236: Interpersonal Communication in the Workplace. Pay close attention to the "Importance of the Goals" and the "Importance of the Relationship" when engaging in a conflict. The handout presents "Five Conflict Management Styles" and "Modes of Response to Conflict."

Step 2: Reflect

• Choose two modes of response to conflict and consider how you might apply what you have learned about rhetorical awareness to those modes of response. For example, in the "Smoothing (Accommodating)" response, you might have been listening (or reading) closely what the other has been saying, and "you are aware that the other side position has more justice than your own." To show that you are smoothing the conflict you select words and phrases carefully and adopt a tone that is "reasonable." You are also willing to "admit errors." This might mean holding back from making your point one more time. Feel free to include a brief anecdote (narrative) in your reflection.

Submission Guidelines and Format:

• 50 - 100 words for each mode of response, a total of 100 - 200 words