Instructions This assignment must be completed as soon as the course begins This will help the professor and you determine how well you know APA You will need to know APA in order to complete many assignments in this course Losing points in future work due to not knowing APA can make a difference of a letter grade Follow the numbered format on a Word document Each item worth 25 points Maximum attempts 2 Cite your textbook in APA style as you would list on a reference page of a research paper Provide two examples of an in text citation as you would use in a research paper Use your textbook's author Use APA style Provide an example of an APA citation of an academic journal as you would list on a References page Provide an example of a citation for a source you obtained from the Internet as you list on a References page Book needed The World of Customer Service, 3rd Edition By Pattie Gibson, Northern Arizona University Copyright year 2012 ISBN 13 9780840064240

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Question: Instructions This assignment must be completed as soon as the course begins. This will help the professor and you determine how well you know APA.

Instructions

This assignment must be completed as soon as the course begins. This will help the professor and you determine how well you know APA. You will need to know APA in order to complete many assignments in this course. Losing points in future work due to not knowing APA can make a difference of a letter grade.

Follow the numbered format on a Word document. Each item worth 25 points. Maximum attempts 2:

Cite your textbook in APA style as you would list on a reference page of a research paper.
Provide two examples of an in-text citation as you would use in a research paper. Use your textbook's author. Use APA style.
Provide an example of an APA citation of an academic journal as you would list on a References page.
Provide an example of a citation for a source you obtained from the Internet as you list on a References page.

Book needed:

The World of Customer Service, 3rd Edition

By Pattie Gibson, Northern Arizona University

Copyright year: 2012

ISBN-13: 9780840064240

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