Instructions: Utilizing the information from your readings and letter samples, write a professional $$Bad News$$ letter $($sometimes referred as an $$adjustment letter$)$ based on the following scenario.

You are the manager of Lowes and received a letter from a Ms$.$ Riley Smith, a customer. The customer letter of December $15,2022$ outlines that the customer purchased a Vevor Stove Bonfire Smokeless Fire Pit for $$287$ on November $03,2022.$ On December $14,2022,$ the customer found an advertisement from Target selling the same item for a lower price of $$254.$ Lowes$$ policy is $$they will not be undersold and, if a customer finds another retailer selling the same item at a lower price within $30$ days of his or her purchase, Lowes will refund the difference.$$ Because it is past the $30$ days, Ms$.$ Smith cannot get a refund for the difference in price.

Your task is to use the $$You Attitude$$ discussed in your book as you write a $$Bad News Letter$$ to the customer: In your $$Bad News Letter$$ back to the customer, explain why you CANNOT refund the difference. Make up the name and title for the manager and any reasonable and specific details needed to write a professional letter denying the customer$$s request. However, indicate in the adjustment letter that you are willing to offer the customer some incentive $($you decide what is fair$)$ for her trouble. Your letter should include a letterhead design with a logo and contact information, an introduction, major point and conclusion. Use a professional letter format $($see examples in your book$).$ Avoid clich$$s and communicate honestly and professionally. ELIMINATE passive voice throughout your correspondence. Correct writing $($grammar free$)$ counts as part of your grade, so proof carefully. I will give you feedback on your draft, but you don$$t have the opportunity to revise and submit it again. Proof carefully and good luck!