Question: Instructions: You are taking calls for a help desk. Read the 2 scenarios provided below. A customer brings you a new Windows 7 computer and

Instructions: You are taking calls for a help desk. Read the 2 scenarios provided below.

A customer brings you a new Windows 7 computer and tells you that she can't get it connected to her home or school Wi-Fi networks. A customer brings his laptop into your shop and shows you that nothing displays on the screen when the laptop is turned on. He states that this happens every time he turns the computer on and wants to know if it can be fixed. Click the link below this assignment to open the Knowledge Based Assignment (KBA) Template. Read the instructions for each item in the template. In a new Word document, create 1 Knowledge Based Assignment for EACH scenario, following the template instructions. You will be creating 2 KBAs in the same Word document. Fill out the KBA for each section as directed in the KBA template, save your work, and submit your Word document to your instructor. Please review the rubric below to see how you will be graded

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