Instructor Note: The course textbook and any other course reading material is a reference and needs to be cited in your submission and included in the reference section. When paraphrasing you must use in-text citations and reference the source.

Choose one of the following methods of business communication: texting, email, memorandum, letter, business proposal, report, the CV, or a sales message. Define and describe its key features and share a time when you used one of these methods of communication in a business setting. How was the message received? Did you receive positive or negative feedback from the receiver of the message? In hindsight, was there anything that you could have done to improve the quality of the message?

When discussing the second question, keep the principles of effective written communication outlined in Chapter 9 in mind.

Your post should be no less than 250 words. At the end of your post, please indicate the word count. If you are using references, please use the proper citation rules.