Question: Intangible attributes often play dominant roles in determining the value of outputs from a service organization. These characteristics often lead service firms to rely on:

Intangible attributes often play dominant roles in determining the value of outputs from a service organization. These characteristics often lead service firms to rely on:

Multiple Choice

Qualitative measures exclusively for measuring and monitoring operations.

Output-related measures for measuring and monitoring operations.

Input-related measures for measuring and monitoring operations.

Quantitative measures of output.

Intuitive judgment in monitoring operations.

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