Integration with Existing Systems: The new CRM system needs to be integrated with the company$$s existing IT infrastructure, including email systems, the company$$s website, and third$-$party tools. There is uncertainty about how smoothly the integration process will go$.$

$1)$ Provide a summary of your understanding of the change management issues involved in the case.

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$2)$ Examine the case using a$$ change management model

$3)$ Evaluate the importance of a change agent

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$4)$ Discuss the resistance to change in the case and the strategies that can be adopted to reduce the resistance$$

$5)$ Evaluate the importance of trustworthy leadership and trusting followers in managing change in the case$$

$6)$ Discuss$$ the importance of culture in case

$7)$ Discuss the importance of assessment tools in the situation presented

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