Internet-enabled SCM improves information sharing throughout the supply chain, which helps reduce costs for information transmission and improves customer service. SCM activities can be identified based on what kind of company performs the tasks, who benefits directly, and what kinds of responsibilities are managed in the process. Activities throughout the supply chain benefit from increased visibility made possible through sharing data between suppliers, manufacturers, distributors, transportation companies, retailers, and customers. Identify which SCM activity is illustrated in each scenario. Inventory management Austen helps design a cross- docking strategy for his distribution company to combine products from various vendors for shipping to each retail customer. Customer service Chanel analyzes last year's sales numbers during the holidays to help organize ordering and delivery schedules for the coming months. Transportation Kirsty implements a feature on her company's Web site that reports the inventory of a particular item currently in stock so customers can decide how soon they want to place an order for an item. Tobin negotiates with a supplier for faster shipping on circuit boards. He wants to fine-tune order scheduling to reduce the backlog of in-stock supplies while avoiding any manufacturing delays Procurement