introduction, body and conclusion

Objective: This activity has the purpose of helping students use proper e- mail etiquette, create and send e-mail messages and use word processing software features to improve your writing. (Objective 1, 2, 3) Student Instructions: Your telephone provider has overcharged you for several long distance called. According to the contract you signed with the provider, you would be charge one dollar per minute for calls to Luanda, Angola. When you received the bill, they charged you ten dollars per minute. 1. Write a message to your internet provider claiming an adjustment for the overcharge. 2. Address the message to their e-mail address. 3. Before sending the message check for e-mail etiquette and spelling and grammar. 4. This message requires the formal e-mail format