Introduction to business

Section B

Case study 2

Read the case given below thoroughly and answer the questions.

After completing her B.Tech with business specialization, Fatima got a chance to work as an HR manager in an electronics service company, a firm of 100 employees. She was hired by Majed, the General Manager of the company who controls and supervises all managers (HR, Marketing, and finance manager of his company). He informed her regarding the rules and regulations of the company as well as her profile. He told her very clearly about the work that she has to maintain severe secrecy regarding worker payments. He also told that he dismissed the earlier HR manager for violating that secrecy by discussing workers incomes. She was also officially introduced to Juma, the CEO, who told her to see him if she has any queries or difficulties. Both Majed and Juma made her feel greeted. Majed must report Juma (CEO) for all the functions he performs. Fatima was very much happy with her job and work. After four months, Fatima was a little shocked to know that a sales staff called Suliman who is the brother of Majed who reports to Shaima (marketing manager) takes more commissions than other staff. Then she got to know that he is appreciated several times because of his outstanding performance by the Juma the CEO himself. Also, they told her that Suliman is a good friend with Juma.One day Majed gives Fatima the work tickets for the sales staff for the upcoming week where each work ticket has a different level of a task for all sales staff. The sales staff are to take whatever ticket is on top when they finish the job they were working on came to duty. Another day she steps in Majeds office to say hi, she realizes he is giving separate work coupons (with high amount task) to his brother Suliman which is not given to other sales staff who deserve commissions as well!! Majed saw her and he warned her to keep her mouth shut or he fire her. Fatima is very much tensed because she realized that Majed is giving the easier, more amount work to his brother. She was scared because she is new to the company and it is her first job and still not a permanent employee of the firm. Then she discusses the issue with Shaima, marketing manager, and Khalil(finance manager )of her company but they told her to keep quiet. She felt bad and wonders what she should do.

Questions:

a) Do Do you feel the social responsibility of the business was followed in the above case? If yes why? Explain in detail with whom it has not been fulfilled?

b) Explain in detail in which management functions are performed in the case. Justify your answer with facts given in the case.

c) Draw the organizational structure based on the positions given in the case and specify the level of management of each position .